TechProjects’s Siebel consulting services include:
- Siebel Development
- Siebel Upgrade
- Siebel Support
Siebel Development
We can help you to automate CRM business processes across your organization including sales, marketing, service or customer support. Our comprehensive approach includes:
- Business process analysis
- Workflow and business processes
- Architecture design
- Development
- Deployment
- Training/Handoff
- Post implementation support
Following are some of our Siebel development strength areas:
- Siebel Order Management
- Siebel Marketing
- Siebel UCM/MDM
- Siebel integration with Oracle Fusion Middleware (SOA)
- Oracle WebCenter integration
Siebel Upgrade
Tech Projects provides zero downtime upgrades from Siebel 6.x, 7.x to 8.1. Our approach to Siebel upgrade minimizes the inherent challenges in upgrade including, re-implementation of customizations and risk of data corruption. Our upgrade approach consists of following steps:
- Assessment of upgrade and migration requirements (Repository review, report analysis, interface review, upgrade prototype)
- Upgrade Plan (Milestones, Schedule, QA Plan, Infrastructure plan, Data Migration plan, Handover Plan)
- Upgrade (Infrastructure preparation, Database Update, Repository Upgrade & Merge, Schema upgrade, UI Migration, Report migration, Data cleansing, Testing, handover)
- Post Upgrade Support (Performance tuning, Change control, Integration support)
Siebel Support
All Siebel implementations require continual support. Following are some of the support services provided by Tech Projects:
- Siebel Configuration
- Performance analysis and tuning
- Siebel system integration
- Siebel report conversion (Actuate to BI Publisher)
Custom reports