TechProjects’s Siebel consulting services include:

  • Siebel Development
  • Siebel Upgrade
  • Siebel Support

Siebel Development

We can help you to automate CRM business processes across your organization including sales, marketing, service or customer support. Our comprehensive approach includes:

  • Business process analysis
  • Workflow and business processes
  • Architecture design
  • Development
  • Deployment
  • Training/Handoff
  • Post implementation support

Following are some of our Siebel development strength areas:

  • Siebel Order Management
  • Siebel Marketing
  • Siebel UCM/MDM
  • Siebel integration with Oracle Fusion Middleware (SOA)
  • Oracle WebCenter integration

Siebel Upgrade

Tech Projects provides zero downtime upgrades from Siebel 6.x, 7.x to 8.1. Our approach to Siebel upgrade minimizes the inherent challenges in upgrade including, re-implementation of customizations and risk of data corruption. Our upgrade approach consists of following steps:

  • Assessment of upgrade and migration requirements (Repository review, report analysis, interface review, upgrade prototype)
  • Upgrade Plan (Milestones, Schedule, QA Plan, Infrastructure plan, Data Migration plan, Handover Plan)
  • Upgrade (Infrastructure preparation, Database Update, Repository Upgrade & Merge, Schema upgrade, UI Migration, Report migration, Data cleansing, Testing, handover)
  • Post Upgrade Support (Performance tuning, Change control, Integration support)

Siebel Support

All Siebel implementations require continual support. Following are some of the support services provided by Tech Projects:

  • Siebel Configuration
  • Performance analysis and tuning
  • Siebel system integration
  • Siebel report conversion (Actuate to BI Publisher)

Custom reports